Today Economic
slowdown and increased Business uncertainties are the main Challenges before
the Organization. In this competitive environment HR plays an important role
for business success. In the new millennium Technology has transformed the
business world for success. The impact of technology in HR area is significant,
it helps workforce stay connected, motivate and empower them to drive business
growth.
Application of Technology in the
following key workforce Management areas leads to shaping future role of HR in the business.
·
Workforce
Acquisition (WA)
·
Workforce Transformation (WT)
·
Workforce Engagement (WE)
In present context with use of technology HR is becoming more
strategic and business focused.
WORKFORCE ACQUISITION
(WA) :
The future workforce is going to be younger, highly Tech
savvy having different life style. Organization has to think and plan different
strategy to attract & retain such workforce at the business. This is
possible to a large extent with use of technology. Technology enables hiring
process more efficient and helps setting a robust future workforce planning
system in the organization. Technology helps taking right decision by building
a more accurate Predictive analytic model at HR.
Video based interviewing, assessment are now possible through
technology and helped reducing hiring cycle time to large extent. Prototype
recruiting application using Google glass is a game changer. Imagine
interviewing a candidate when a peer listens in and then sends you message in
your glasses to ask different question to the candidate.
Reference check and on-boarding of workforce is becoming more
efficient with the availability of technology
Efficient technology helps sourcing right people leveraging
social networks.
WORKFORCE TRANSFORMATION (WT) :
Technology driven e-learning programs has made it more
efficient and effective for workforce development. People are now happy to go
through the specified skill & capability development programs anytime
anywhere at their own comfort. The technology has also made it possible to
monitor individual’s progress and learning status on real time basis.
The Technology Give HR managers anytime, anywhere access to
workforce profile, opportunity to Monitor and analyse business critical processes, promote
productivity and efficiency, helps on-the-go workers to easily find and enrol
in online training content wherever they need, deliver Individual/group
specific engaging content through mobile for job enrichment, help in creating
Manager dashboard, allows HR executives to quickly view workforce details based
on their capability, performance, experience etc., view performance indicators,
approve workflow requests, view real-time reports. All these made possible at
the touch of a bottom at anytime from anywhere.
WORKFORCE
ENGAGEMENT (WE) :
Use of Integrated business HR software and Mobile application
has made the employee engagement more efficient.
Today HR Technology helps individual to view business goal,
create goals for self, Review sub-ordinates Goals, check its alignment with the
Business strategy and monitor its progress on real-time basis. The HR dashboard
helps in monitoring performance progress of workforce on real time basis.
Technology pushes HR, venturing to unexplored people
management areas.
Smart phones, Tablets, Laptops & Wi-Fi have changed the
way the job was done earlier; it has created virtual work place where people
can deliver more efficiently. Results show that 75% workforce worked more hours
and thus help Improve employee productivity.
Technology has made possible in improving the quality of HR
services, building a much efficient Workforce Intelligence system, developing
an efficient workforce planning system, developing a user friendly self service
portal for employees and creating a much better HR analytics which can predict future
workforce attrition in the business. Self service capabilities help employees, Managers,
Executives access the information they need, when & where they require it. With
growing mobility amongst workforce and new generation getting more technology
savvy, Mobile technology based HR applications help in improving the engagement
& retention level at business.
Survey done in 2011 tells that approx
77% of the
Organization shows improvement in employee satisfaction
75% of the
organizations see improvement in real-time decision making.
73% of the organization
observes improvement in employee productivity.
With the advent of Tablets, Mobile technology and cloud
computing, Technology application in HR area is changing fast. This has helped HR
becoming more business focused and result oriented.
By Dilep Misra
